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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

Terms & Conditions

Dr. Rhead Aesthetics

Doctor-led medical aesthetics clinic

These Terms & Conditions apply to all clients receiving treatments or purchasing services, products, or gift cards from Dr. Rhead Aesthetics. By booking an appointment, purchasing a treatment, or attending the clinic, you agree to the following terms.



1. Appointments & Deposits

  • Most treatments require a deposit at the time of booking. The deposit amount will be confirmed at booking.
  • Deposits are non-refundable.
  • Deposits may be transferred once to a rescheduled appointment provided at least 72 hours’ notice is given prior to the original appointment time.
  • If less than 72 hours’ notice is given, or if you fail to attend your appointment, the deposit is forfeited and a new deposit will be required to secure any future booking.
  • Deposits and any payments made online are deducted from the total treatment cost on the day of treatment.



2. Cancellations & No-Shows

  • Cancellations or rescheduling requests must be made more than 72 hours before your appointment.
  • Failure to attend an appointment or late cancellation (within 72 hours) will result in loss of the deposit.
  • Repeated cancellations or no-shows may result in refusal of future bookings at the clinic’s discretion.



3. Consultations & Medical Assessment

  • Treatments that are medical, prescription-only, or higher risk require a consultation and medical assessment prior to treatment, which may take place on the same day or in advance.
  • As a doctor-led clinic, treatment suitability is determined by the prescribing doctor based on clinical judgement, safety, and current regulatory guidance.
  • The clinic reserves the right to decline or postpone treatment if it is deemed unsafe or inappropriate, even if a deposit has been paid. In such cases, the deposit may be transferred to an alternative suitable treatment or consultation, or refunded.



4. Treatment Outcomes & Expectations

  • Individual results vary and cannot be guaranteed.
  • The clinic does not guarantee specific aesthetic outcomes.
  • Pre- and post-treatment instructions must be followed carefully; failure to do so may affect results and increase the risk of complications.
  • Any corrective or additional treatments required due to individual healing response or non-compliance may incur additional charges.



5. Adverse Events & Aftercare

  • All treatments carry risks, which will be explained during consultation.
  • Clients must disclose full and accurate medical history, medications, allergies, and previous aesthetic treatments.
  • The clinic is not liable for complications arising from undisclosed medical conditions, medications, or treatments performed elsewhere.
  • Aftercare advice will be provided and must be followed.
  • Concerns following treatment should be reported to the clinic promptly.



6. Payments & Pricing

  • Full payment for treatment is due on the day of treatment unless otherwise agreed.
  • Prices are subject to change without notice.
  • Deposits and online payments are deducted from the final treatment price.
  • Refunds are not provided for treatments already administered.



7. Gift Cards

  • Gift cards may be purchased for any monetary value.
  • Gift cards are redeemable against any treatment or service offered by the clinic, subject to medical suitability.
  • Gift cards are non-refundable, not exchangeable for cash, and cannot be resold.
  • Gift cards are valid for 3 months from the date of purchase, unless otherwise stated.
  • Expired gift cards cannot be extended or redeemed.



8. Right to Refuse Treatment

  • The clinic reserves the right to refuse treatment to any client if:
  • Treatment is deemed medically unsuitable or unsafe
  • The client is under the influence of alcohol or drugs
  • Abusive, aggressive, or inappropriate behaviour is displayed
  • Informed consent cannot be obtained



9. Late Arrivals

  • Clients arriving late may have their appointment shortened or cancelled to avoid disruption to other clients.
  • Late arrival may result in loss of deposit if treatment cannot be safely completed within the remaining time.



10. Consent & Photography

  • Written informed consent is required prior to treatment.
  • Clinical photographs may be taken for medical records.
  • Separate consent will be obtained for use of images for educational or marketing purposes.



11. Data Protection & Confidentiality

  • All personal and medical information is handled in accordance with UK GDPR and data protection legislation.
  • Client information is kept confidential and used only for clinical, legal, and administrative purposes.



12. Complaints

  • Any concerns or complaints should be raised with the clinic as soon as possible.
  • Complaints will be handled professionally, fairly, and in line with medical regulatory standards.



13. Liability

  • The clinic’s liability is limited to the extent permitted by law.
  • Nothing in these Terms excludes liability for death or personal injury caused by negligence.



14. Governing Law

  • These Terms & Conditions are governed by the laws of Northern Ireland.



By booking an appointment or purchasing a service or gift card, you confirm that you have read, understood, and agree to these Terms & Conditions.

Dr. Pam Rhead, MBChB, MD

Dr. Rhead Aesthetics